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Frequently Asked Questions

Everything you need to know

What is the cancelation policy? Can I bring my pet? Do you offer free WiFi? Here you'll find the answer to your most pressing questions!

Any questions?

Welcome to our FAQ section! Find quick answers to common questions about our services. Need more help? Contact our support team for personalized assistance. We’re here to enhance your experience.

Can I bring pets to the accommodation?

Some properties allow pets, but it is always necessary to check in advance and there may be restrictions or additional fees.

Are bed linen and towels provided?

Bed linen and towels are included in all accommodations.

Does the accommodation offer WIFI?

All accommodation offers free WIFI access.

What is the cancellation policy?

The cancellation policy may vary according to the accommodation. Check in advance for specific cancellation conditions.

What is the booking policy for children?

Booking policies for children may vary, but most accommodations allow children and there may be the possibility of providing cots or extra beds at an additional cost.

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Check-in time is usually from 15:00 and check-out is until 10:00, but there may be exceptions depending on availability and the accommodation’s policies.

This can vary according to the accommodation. Check the accommodation’s specific information to determine if it is suitable for people with reduced mobility.

Many accommodations allow guests to leave bags at the entrance or exit, but it’s always best to check in advance to be sure.

Many accommodations provide a hairdryer for guests, but this can vary. Check the accommodation’s specific information.

Most accommodations have a fridge for guests to use during their stay.

Some accommodations may offer a dishwasher or washing machine, but this is a convenience that may vary.

Some accommodations may offer a laundry service, but this comes at an additional cost. Guests can request the laundry service and will receive detailed information on prices and delivery times.

This can vary according to the accommodation. Some may have a private car park where it is necessary to check before booking if the space is available. If it’s not available, we can check to see if there’s another one available. But these are always for a fee, while others may have a public car park nearby.

The distance from the airport and access to the accommodation can vary. It’s best to check in advance or research the specific accommodation information. Most flats have a metro very close by.

The transfer service is provided by a partner company and has an associated cost.

This service is done in a private car and the driver will be at the airport and will contact you after landing. You will need your flight number so that the driver can follow you in case of delays.

The availability of nearby restaurants can vary depending on the location of your accommodation. We recommend researching the local area.

The climate can vary depending on the time of year and the location of the accommodation. Consult reliable sources of meteorological information for details of the regional climate.

The climate in Porto is classified as temperate Mediterranean. Throughout the year, the city experiences hot, dry summers as well as mild, rainy winters. Here’s an overview of the average temperatures and weather conditions throughout the seasons:

Spring (March to May): The average temperature ranges from 12°C to 20°C. In this season, the weather is generally pleasant, with a moderate amount of rain.

Summer (June to August): Summers in Porto are hot, with average temperatures ranging from 17°C to 25°C. It can rain occasionally, but most days are sunny and dry.

Autumn (September to November): Temperatures start to drop in autumn, with averages ranging from 14°C to 21°C. Rain is more frequent at this time, but there are also sunny days.

Winter (December to February): Winters in Porto are mild, with average temperatures between 8°C and 14°C. It is the rainiest season, with some cloudy days.

It’s important to note that the climate can vary from year to year, and these are only general averages. Temperatures can occasionally exceed 30°C in summer and drop below 0°C in winter.

Feel free to contact us for any other information you need