What Short-Term Guests in Porto Complain About Most (And How to Fix It)
Porto is a beloved destination, but even in a charming city, guest complaints can arise. Understanding common pain points for short-term rental guests allows hosts to proactively address issues, leading to better reviews and happier stays.
Wi-Fi Connectivity
The Complaint: “The Wi-Fi was slow/unreliable/non-existent.” In today’s connected world, stable and fast internet is non-negotiable for most travelers, whether for planning, work, or entertainment.
The Fix: Invest in a robust internet package with high-speed fiber if available. Provide clear Wi-Fi instructions (network name and password) prominently in the apartment and in your welcome message. Consider a mesh Wi-Fi system for larger properties to ensure consistent coverage. Always have a backup plan, like suggesting nearby cafes with free Wi-Fi.
Noise Issues
The Complaint: “It was too noisy at night/early morning.” Porto, especially in central and historic areas, can be lively. Guests may complain about street noise, nearby bars, construction, or even noisy neighbors.
The Fix: Be transparent in your listing if your property is in a particularly lively area. Provide earplugs as a thoughtful amenity. Ensure windows and doors are well-sealed (double-glazing helps immensely). If noise comes from within the building (e.g., building entrance door slamming), consider adding soft closures or soundproofing strips.
Unclear Instructions / Check-In Confusion
The Complaint: “We couldn’t find the key/didn’t know how to use the shower/didn’t understand the trash rules.” A smooth arrival and clear operational instructions are vital.
The Fix: Create a comprehensive, easy-to-understand digital welcome guide (or a small printed binder). Include step-by-step check-in instructions with photos, Wi-Fi details, appliance operation (especially if they are unfamiliar models), trash disposal rules, and emergency contacts. Send key information a day or two before arrival.
Lack of Essential Amenities / Supplies
The Complaint: “There wasn’t enough toilet paper/no coffee/shampoo ran out.” While guests don’t expect a fully stocked pantry, basic consumables are appreciated and expected.
The Fix: Always provide sufficient quantities of essentials like toilet paper, hand soap, dish soap, basic cleaning supplies, and a few coffee/tea pods or sachets to get them started. A small welcome kit with a local treat or two can also go a long way. Regularly check inventory during turnovers.
Temperature Control
The Complaint: “It was too hot/cold.” Porto can experience warm summers and chilly winters. Properties without adequate heating or cooling can lead to discomfort.
The Fix: Install effective heating and/or air conditioning units. Provide clear instructions on how to use them. Ensure windows can open for ventilation. During colder months, provide extra blankets.
By proactively addressing these common issues, Porto short-term rental hosts can significantly enhance the guest experience, leading to positive reviews and repeat bookings in this beautiful city.
